Meet Our Team
Jacob Hope
Owner & CEO
Jacob Hope brings extensive book printing industry expertise to PRC Book Printing as owner and CEO. With deep knowledge of commercial offset printing technology, production management, and the unique needs of authors and publishers, Jacob leads every aspect of PRC’s operations.
Jacob’s hands-on approach means he’s personally involved in customer relationships, quality control, and ensuring every project meets PRC’s exacting standards. Authors and publishers working with PRC frequently mention Jacob’s responsiveness—with emails answered within 24 hours and technical questions addressed with clear, helpful guidance.
His expertise spans
- File preparation and pre-press optimization
- Offset printing technology and color management
- Binding methods and finishing options
- Production scheduling and logistics
- Cost-effective solutions for various budgets
Jacob’s commitment to customer success has earned PRC consistent five-star reviews and long-term relationships with authors who return project after project.
"The professionalism of PRC Printing's Jacob Hope exceeded our expectations; Jacob answered all our e-mails within 24 hours and was extremely helpful in guiding us through the printing process. We've contracted with several different printers in the past, and among them all, we received by far the most efficient and professional service from PRC."
One customer from Colorado noted
Heather Kustra
Manager, Sales & Production
Heather Kustra serves as PRC Book Printing’s Manager of Sales & Production, bringing customer service excellence and production expertise to every project. As the primary contact for many PRC customers, Heather guides authors through specifications, timelines, and the entire printing process from quote to delivery.
Heather’s attention to detail and proactive communication style have made her a favorite among children’s book authors, first-time self-publishers, and anyone who values responsive, knowledgeable support. She anticipates potential issues, offers solutions before problems arise, and ensures customers feel supported throughout their printing journey.
Her areas of expertise include
- Customer consultation and project specification
- Production coordination and timeline management
- Quality assurance and customer satisfaction
- Specialty book printing (children's books, board books, cookbooks)
- Problem-solving and creative solutions
Authors consistently praise Heather’s professionalism and willingness to go the extra mile.
"I worked with Heather who was very professional and responsive to questions about size, cost, color, timeline and shipping."
A Massachusetts children's book author shared
"I so look forward to working with Heather and the gang again! At this point, I wouldn't even consider using another company!"
Another author noted
Our Production Team
Behind Jacob and Heather stands a skilled team of printing professionals who bring your books to life:
- Press operators have years of experience running Heidelberg offset presses and understand the nuances of color accuracy, registration, and quality control
- Bindery team uses advanced stitching and gluing techniques to create durable bindings that stand the test of time
- Pre-press specialists review files meticulously to catch potential issues before they reach the press
- Quality control inspectors examine every printed book to ensure it meets our standards before shipping
This experienced team is the backbone of PRC’s reputation for quality and reliability.